Auditel Memorial (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use our website:
Please read this Privacy Policy carefully so that you understand how we handle your personal information.
Who we are
The website is operated by Auditel Memorial.
For the purposes of applicable data protection legislation, Auditel Memorial is responsible for the personal information collected through this website.
Our contact details are:
Auditel Systems
Address: Capital House, Park House Business Centre, Desborough Park Rd, 4, High Wycombe HP12 3DJ
Email: enquire@auditelsystems.com
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
Information we may collect
Depending on how you use our website, we may collect and process the following types of information:
Contact information
This may include your name, email address, telephone number, postal address and any other contact details that you provide to us.
Enquiry information
If you contact us through our website, by email or by telephone, we may keep details of your enquiry and any information you provide to us in connection with that enquiry.
Website usage information
When you visit our website, certain technical information may be collected automatically.
This may include:
- Your IP address.
- Browser type and version.
- Device type.
- Operating system.
- The pages you visit.
- The date and time of your visit.
- How you interact with the website.
- Information about how you arrived at our website.
Some of this information may be collected using cookies or similar technologies.
Further information about cookies can be found in our Cookie Policy.
How we collect your information
We may collect information in the following ways:
- When you complete a contact or enquiry form on our website.
- When you contact us by email.
- When you contact us by telephone.
- When you otherwise provide information to us directly.
- Automatically when you use our website, including through cookies and similar technologies.
We will only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
How we use your information
We may use your personal information for the following purposes:
- To respond to enquiries and requests.
- To provide information about our products and services.
- To communicate with you about an enquiry or service.
- To provide and manage our services.
- To administer and operate our website.
- To improve our website, services and customer experience.
- To maintain the security of our website and systems.
- To comply with our legal and regulatory obligations.
- To establish, exercise or defend our legal rights where necessary.
- To prevent fraud or misuse of our website or services.
We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless we have a lawful basis to do so.
Our lawful basis for using your information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Consent
Where you have given us permission to process your personal information for a specific purpose.
Contract
Where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
Legal obligation
Where processing is necessary for us to comply with a legal or regulatory obligation.
Legitimate interests
Where processing is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.
Where we rely on legitimate interests, we will consider the impact that the processing may have on your privacy.
When we share your information
We will not sell, rent or otherwise trade your personal information.
We may share personal information with trusted third parties where this is necessary to operate our business, provide our services, operate our website or comply with legal obligations.
These third parties may include:
- Website hosting and technical service providers.
- Website maintenance and support providers.
- Email and communication service providers.
- IT and security service providers.
- Professional advisers, where necessary.
- Legal, regulatory or government authorities where required by law.
Where we use third-party service providers to process personal information on our behalf, we will take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection legislation.
International transfers
Some of the organisations that provide services to us may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place as required by applicable data protection legislation.
How long we keep your information
We will only keep your personal information for as long as it is reasonably necessary for the purposes for which it was collected.
The length of time we keep information will depend on the type of information and why we need it.
We may also need to retain certain information for longer where this is necessary to comply with legal, accounting, tax or regulatory requirements, or to establish, exercise or defend legal claims.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
How we protect your information
We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
You should therefore be aware that sending information over the internet is carried out at your own risk.
Your data protection rights
Under UK data protection law, you may have a number of rights in relation to your personal information.
These may include the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your personal information in certain circumstances.
- Ask us to restrict how we process your personal information in certain circumstances.
- Object to certain types of processing.
- Request the transfer of certain personal information to you or another organisation.
- Withdraw consent where we are relying on consent to process your information.
These rights are subject to certain conditions and exceptions under applicable data protection law.
If you would like to exercise any of these rights, please contact us using the details provided in this Privacy Policy.
Marketing Communications
We will only send you marketing communications where we have a lawful basis to do so.
Where your consent is required, we will ask for your consent before sending marketing communications.
You can ask us to stop sending marketing communications at any time.
You can do this by contacting us directly or, where available, by using the unsubscribe option provided in a marketing email.
Cookies
Our website uses cookies and similar technologies.
Cookies may be used to make the website function correctly, remember preferences, understand how visitors use the website and support certain website features.
For more information about the cookies used on our website and how you can manage your preferences, please see our Cookie Policy.
Third-party websites
Our website may contain links to websites operated by third parties.
These websites have their own privacy policies and terms.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend that you read the privacy policy of any third-party website before providing personal information.
Children’s Privacy
Our website is not specifically directed at children.
We do not knowingly collect personal information from children unless this is necessary and appropriate in the circumstances.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can consider the appropriate action.
Data breaches
If we become aware of a personal data breach, we will assess the breach and take appropriate action in accordance with applicable data protection legislation.
Where legally required, we will notify the Information Commissioner’s Office and/or affected individuals within the applicable time limits.
Changes to this privacy policy
We may update this Privacy Policy from time to time.
This may be necessary if our business practices change, if we introduce new services or website features, or if there are changes to applicable legislation or regulatory guidance.
Any changes will be published on this page.
The date at the top of this Privacy Policy will be updated when changes are made.